Refund and Cancellation Policy

This policy applies to Klipzo subscriptions, credit purchases and paid AI operations.

Subscription cancellation

Cancel through your account billing page. Cancellation stops the next renewal; access continues through the current paid term. Annual allowances continue on their monthly schedule through that term. Cancellation alone does not create a refund or extend expired credits. Separately purchased credit packs retain their original 365-day expiry, subject to any refund or payment dispute for that purchase. Unused monthly allowances do not roll over; the terms of service explain how credits are consumed.

Usage settlement

You confirm a maximum credit quote before a paid operation. We return unused reserved credits after confirmed settlement, with their original expiry. A failure proven to have occurred before a paid provider request, or a provider receipt confirming no charge, allows its unused reservation to be released. Cancellation, technical failure or a content refusal does not automatically reverse processing costs already incurred. Support reconciles the original task, supplier bill and completed delivery checks before resolving a disputed allowance.

A pending or unknown provider response remains held until the original request or bill can be verified. We do not call it a free failed job or retry it automatically. Contact support with the task or asset ID if it remains unresolved.

Completed planning, generation and content review consume the disclosed credits. A completed reference review consumes credits whether approved or rejected. Disliking an output or a content refusal does not by itself reverse completed work. This does not limit any refund rights required by applicable law.

Payment refund requests

Use support for duplicate payments, unauthorized purchases, unresolved delivery failures or a refund of unused service. Include the order ID and reason. We inspect the payment receipt, consumed usage and remaining allowance before deciding the refundable amount. Do not send full card details.

An approved refund returns through the original payment method. A confirmed full refund revokes the allowance attached to that payment; where its allowance has already been consumed, the ledger records that reversal and may limit further paid work until resolved. A pending or partial refund temporarily freezes the allowance attached to that payment while support reconciles the refunded amount and the remaining entitlement. A partial refund does not automatically release the unrefunded allowance. Payment-provider and bank processing times can vary, and we do not promise a fixed arrival date.

Statutory consumer rights take precedence over this policy. Contact support to dispute a decision or correct an account record.